Frequently asked questions
What we want you to know before you start.
This service is not a legal will. Messages created or delivered through this service have no legal effect, including inheritance, bequests, or the disposal of property.
How do I cancel my subscription?
Open the “Billing” page in your dashboard and click “Manage subscription & payment method” to go to the Stripe customer portal, where you can cancel. Cancellation takes effect at the end of your current paid period: you keep full access until then, automatic renewal stops, and no further charges are made. We offer a full refund within 14 days of payment (contact us via the contact form). After 14 days, refunds or prorated refunds are not available. Your data is kept for 180 days after cancellation and then deleted. You can download your data anytime from the “Export” page before cancelling.
Is this a legally valid will?
No. Messages created and delivered through this service are not a legally valid will and have no legal effect whatsoever. For legally binding instructions about your estate, you need a will made in the form required by your local law. See “Not a legal will” for details.
Do messages have any legal effect?
No. Messages on this service exist only to convey feelings and memories. They carry no legal effect.
Can I write about how to divide my assets?
You may write about it, but it has no legal effect. Any wishes about your estate must be made through a legally valid will.
How do check-ins work?
We send an “Are you okay?” email at the interval you choose (7, 14, 30, 60, or 90 days). Clicking the link in the email confirms you’re fine.
Could a message be sent while I’m still alive?
We prevent mistaken delivery with multiple stages on Day 0/3/7/10/17/30 plus a 72-hour final grace period. Any response resets everything. If you’ll be offline for a long time, use a pause period. We can’t reduce the possibility to zero, but the multi-stage design makes it as small as possible.
What if I’m travelling or in hospital?
Go to Settings → Pause and set a start and end date. Check-ins and the delivery process stop during that window. Indefinite pauses are not allowed.
Can my emergency contacts read my messages?
No, they cannot. All an emergency contact can do is receive a “no response” notice and confirm whether you are alive. They cannot read, edit, or stop your messages.
Can I send images or videos?
No. Text only. There is no file-upload feature.
Why text only?
Because we believe what you most want to leave behind is your words. No videos, no photos, no complex tools — a deliberately simple service.
How much does it cost?
One Basic plan, billed yearly with auto-renewal. See the pricing page for the price in your country.
What happens to my data if I cancel?
Data is kept for 180 days after cancellation, then permanently deleted. You can export it as JSON during that time.
What happens if the service shuts down?
If we ever have to shut down, we will notify you by email at least 6 months in advance and provide a window to export all your data.
What if a recipient’s email address changes?
We check destination validity at each stage before delivery. While you’re alive, you can update recipient details anytime.
Will the emails go to spam?
We authenticate our sending domain (SPF/DKIM) for deliverability. We also recommend telling your recipients the service name in advance.
Can I rewrite a message later?
Yes. You can rewrite as many times as you like while you’re alive. Edit history is kept.
Can I send to someone overseas?
Yes. Anyone with an email address, anywhere in the world. You can choose the language (Japanese or English) per recipient.
Can I download my data?
Yes. From the Export page you can download your data, including decrypted message bodies, as JSON.